ConsoleGenius
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Common Questions & Answers
We get asked many questions by customers and we try to provide as much information as possible and below are some of the most common questions asked by customers who after receiving the information they needed they always came back to us after shopping around.
01
What Makes You Better Than Anyone Else?
We have been repairing game consoles, Pc's and laptops for over 20 years. We use only certified products and spares to carry out your repair. We are so far the only xbox one specialist in the northwest that can repair the E100 & E101,E106 (Bricked Error's) repaired within 24hrs.
02
My Xbox One Will Not Load Up To The Main Screen Or It Seems To Just Freeze Can You Repair It?
We can repair absolutely any fault or problem that an Xbox One, Xbox One S or Xbox One X is suffering from. Every repair that is carried out on your equipment is guaranteed for 6 months and most repairs are completed either the same day or within 24 hours so you can continue with your gaming experience with minimal inconvenience.
03
How Long Does A Repair Take?
Typically a console repaired properly takes around 1 to 2 hours and a final hour after that to carry out full tests to ensure that the repair is done properly and will not return.
Xbox one consoles are repaired either sameday or within 24hrs.
04
I've Heard About The Towel Fix Or Using A Heatgun Can Fix My Console?
Quite simply No. None of these will give you a permanent repair infact you will be doing more damage than good, Why? The solder underneath the failing chips will not go molten or melt until the temperature reaches 225-230 celcius. Wrapping your console in towels while switched on could potentially start a fire plus the console will only reach around 70 celcius.
Using any heat gun is an absolute no no, why? Well for one the circuit board needs to be clamped down and evenly heated underneath to prevent the board from warping, If you use a heatgun you have no real control over the temperature which can stress the chip and cause pop corning of the chip. Plus bga work requires a temperature controlled profile and no heat gun can do this.
05
Do You Take Faulty Consoles In As Part Exchange?
Yes We do! it will depend on the type of console you have and what's wrong with it and which type of console you are wanting to part exchange yours against. If you contact us here and fill out the form detailing which console you would like and what console you have plus what's wrong with it we can give you an immediate exchange price for the model you are looking for.